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2018 – PAHMA Spring Conference

Thursday, April 19, 2018
The DoubleTree by Hilton, Mars, PA

We are excited to announce that the 2018 Spring Conference has been expanded to include more training sessions.  It’s not just for maintenance staff this year.

These sessions are designed for all levels of experience and years of service for management agent staff, maintenance staff and front line on-site staff managing affordable housing.

Registration Form             CEC Enrollment Form

Morning Session 1:  Property Management – “Dealing with Difficult People” – designed for management agent staff and on-site managers;  eligible for CECs for those with a current PA Real Estate License.

Do you recognize these people…The Know-it-Alls, The Passives, The Dictators, The “Yes” people, The “No” People and The Complainers?  Well after this seminar you and your staff will be better equipped to:  understand the difficult people in your lives, know specifically what to do and say, be less of a target for difficult people and bring out the best in people.  Linda Domme from Fred Pryor Seminars will provide you with an informative presentation, practice exercises, and a group discussion to “Help you Deal with the Difficult People in Property Management.” 


Morning Session 2:  Environmental Hazards – designed for maintenance staff and on-site managers.

LSCI will be providing a training on the environmental hazards that we face in the affordable housing industry.  From Asbestos, Bloodborne Pathogens, Mold to Lead Based Paint and More.  A training certificate will be issued upon completion and can be used toward the NAHMA Maintenance credentials program.


Afternoon Session 1:  Real Estate Rules & Regulations – for management agent staff and front line on-site managers;  eligible for CECs for those with a current PA Real Estate License.

The PA Real Estate Commission requires all PA Real Estate licensees to take at least (3) hours of continuing education in topics related to Commission Rules & Regulations;  this session will meet that requirement.


Afternoon Session 2:  How to Deliver Exceptional Customer Service – for maintenance staff, management agent staff, and front line on-site managers

 We have asked Linda Domme from Fred Pryor Seminars to provide us with exceptional and outstanding customer service tips that will help you:  remain calm in the most demanding situations, make your residents & staff feel important, say “no” and be firm without antagonism, understand residents & staff who communicate poorly, and be successful with the most difficult-to-deal-with people.  This session isn’t just for maintenance, managers will also benefit from this presentation.  A training certificate will be issued upon completion and can be used by your maintenance staff toward the NAHMA Maintenance Credentials Program.